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圖片可能與實際產品有所出入
HPE 主動式貼心軟體服務 3 年
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.
In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
In addition, the technical solution specialists providing your HPE Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.
Should an incident occur, HPE Proactive Care includes on-site hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.
HPE Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your HPE Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your HPE Proactive Care covered devices, which can help you to identify and resolve configuration problems. HPE Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems.
開始使用
- 規格速覽
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主要功能
HPE 積極主動型服務可以協助您利用下列功能提高投資報酬率：
由經過專門訓練、面向解決方案的進階資源全程管理事件，從而加快事件的解決速度
提供有關受支援產品的韌體版本和軟體修補程式的建議，以協助預防問題
透過基於裝置的主動式定期掃描來協助識別風險和問題，藉此確保配置與 HPE 最佳做法保持一致
協助聯絡遠端 HPE 技術客戶經理，以便就遠端支援技術所確定的問題、風險及建議事項獲得建議和指導
*預估價格，已含增值稅。
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