服務和支援

Designed to provide a smooth startup, HPE 3PAR StoreServ 8000, 9000, and 20000 Storage Installation and Startup Service provides deployment of your HPE 3PAR StoreServ 8000, 9000, and 20000 Storage, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.

The service provides activities required to help you deploy your HPE 3PAR StoreServ 8000, 9000, and 20000 Storage into operation. With the assistance of your designated IT storage administrator, a Hewlett Packard Enterprise service specialist deploys your array as more fully described in the Service features table.

When ordered with hardware upgrade products, the service also provides deployment of hardware upgrades to your existing HPE 3PAR StoreServ 8000, 9000, and 20000 Storage.

The service includes the following:

For new arrays, configuration and presentation of a test virtual volume using nonproduction data for up to two hosts

For array upgrades, installation and configuration of the array upgrade products as further detailed in the following sections

Reconfiguration of your existing array—for example, virtual volumes, hosts, or a SAN—is outside the scope of this service.

For installation of the array into a rack, supply, assembly, configuration, and positioning of the rack are excluded from this service. Please refer to additional exclusions in the Service limitations section.

HPE 3PAR 和 HPE Primera 軟體安裝與啟動服務專為實現流暢的系統啟動而設計，可以為您提供 HPE 3PAR 8000、9000 和 20000 以及 HPE Primera 儲存軟體的部署服務，從而確保產品妥當地安裝到您的儲存環境中，並提升您的儲存投資效益。與全新 HPE 3PAR 和 HPE Primera 儲存軟體相輔相成，HPE 3PAR 和 HPE Primera 軟體安裝與啟動服務提供許多必要活動，可協助您部署已取得授權的 HPE 3PAR 和 HPE Primera 軟體產品，並使其投入運作。HPE 服務專家將在您所指派的 IT 儲存管理員的協助下，為您部署 HPE 3PAR 和 HPE Primera 軟體，如「服務功能」表中所詳述。

本服務僅適用於受支援的環境。編製指令碼不在服務的涵蓋範圍內，但可透過支付額外費用取得 (指令碼可協助貴公司環境實現整合和端對端自動化)。請參閱「服務限制」一節中的其他排除項目。

Designed to provide a smooth startup, HPE 3PAR StoreServ 8000, 9000, and 20000 Storage Installation and Startup Service provides deployment of your HPE 3PAR StoreServ 8000, 9000, and 20000 Storage, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.

The service provides activities required to help you deploy your HPE 3PAR StoreServ 8000, 9000, and 20000 Storage into operation. With the assistance of your designated IT storage administrator, a Hewlett Packard Enterprise service specialist deploys your array as more fully described in the Service features table.

When ordered with hardware upgrade products, the service also provides deployment of hardware upgrades to your existing HPE 3PAR StoreServ 8000, 9000, and 20000 Storage.

The service includes the following:

For new arrays, configuration and presentation of a test virtual volume using nonproduction data for up to two hosts

For array upgrades, installation and configuration of the array upgrade products as further detailed in the following sections

Reconfiguration of your existing array—for example, virtual volumes, hosts, or a SAN—is outside the scope of this service.

For installation of the array into a rack, supply, assembly, configuration, and positioning of the rack are excluded from this service. Please refer to additional exclusions in the Service limitations section.

HPE Installation and Startup Service for HPE Networking Top of Rack (ToR) switching products coordinates the installation, configuration, and verification and is designed to get your new HPE networking device quickly up and running and connected to your network infrastructure.

This service is available for select HPE switching products. With this service, you will also receive a brief orientation session on the product features installed.

The device configuration, final verification tests and orientation session for this service are delivered remotely. On-site delivery of these items may be available in some geographic locations and may result in additional charges. Please contact your local HPE representative for details. Please also refer to the Service Limitations section below for more details.

HPE Installation and Startup Service for HPE Intelligent Management Center (IMC) products coordinates installation, configuration, and verification and is designed to get your IMC system quickly up and running and managing your network infrastructure.

This service is delivered remotely and provides for the installation and configuration of IMC Basic, IMC Standard, or IMC Enterprise Edition for a single campus location with up to 1,000 nodes (network-connected devices). During installation, this service will allow for discovery of up to 100 network devices.

On-site delivery of this service may be available in some geographic locations and, where available, may be subject to additional charges. Please contact your local HPE representative for details

HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products.

Hardware exchange offers a reliable and fast parts exchange service for eligible Hewlett Packard Enterprise products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange is a cost-efficient and convenient alternative to onsite support.

Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

Software support for HPE Networking products provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available.

In addition, HPE Foundation Care Exchange provides electronic access to related product and support information, enabling any member of your IT staff to locate commercially available essential information.

HPE StoreEasy 1000/3000 Network Storage Solution Installation and Startup Service provides the necessary activities required to deploy the HPE StoreEasy 1000/3000 Network Storage Solution into your storage environment.

With the assistance of your designated IT storage administrator and using Hewlett Packard Enterprise best practices, a Hewlett Packard Enterprise service specialist will help plan, design, and deploy your HPE StoreEasy 1000/3000 Network Storage Solution. The Hewlett Packard Enterprise service specialist will also perform HPE installation verification tests and provide pre-delivery planning and a brief Customer orientation session.

HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.

In addition, the technical solution specialists providing your HPE Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.

Should an incident occur, HPE Proactive Care includes on-site hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.

HPE Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your HPE Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your HPE Proactive Care covered devices, which can help you to identify and resolve configuration problems. HPE Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems.

HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.

In addition, the technical solution specialists providing your HPE Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.

Should an incident occur, HPE Proactive Care includes on-site hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.

HPE Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your HPE Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your HPE Proactive Care covered devices, which can help you to identify and resolve configuration problems. HPE Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems.

HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.

In addition, the technical solution specialists providing your HPE Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.

Should an incident occur, HPE Proactive Care includes on-site hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.

HPE Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your HPE Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your HPE Proactive Care covered devices, which can help you to identify and resolve configuration problems. HPE Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems.