Loading...
true

Select Services

Features

Service Details

More Information

Sort by:
11 - 20 of 46 items

HPE 1 Year Post Warranty Tech Care Critical wCDMR SN2600B PP+12p Switch Service

HZ0E6PE

HPE 1 Year Post Warranty Tech Care Critical wCDMR SN3600B 32Gb 24/24 PP+ Service

HY7Z8PE

HPE 1 Year Post Warranty Tech Care Critical wCDMR SN4000B PP+ SANExt Switch Service

HY7W3PE

HPE 1 Year Post Warranty Tech Care Critical wCDMR SN6500B PP+ FC Switch Service

HY8F2PE

HPE 1 Year Post Warranty Tech Care Critical wCDMR SimpliVity G10 Tech Data 2P Medium Server Service

H27D4PE

HPE 1 Year Post Warranty Tech Care Critical wCDMR SimpliVity G10 Tech Data Large Server Service

H27A1PE

HPE 1 Year Post Warranty Tech Care Critical wCDMR SimpliVity G10 Tech Data Medium Server Service

H26W4PE

HPE 1 Year Post Warranty Tech Care Critical wCDMR SimpliVity G10 Tech Data Smal Service

H26S7PE

HPE 1 Year Post Warranty Tech Care Critical wCDMR for Performance File Con Service

HV5K7PE

HPE 1 Year Post Warranty Tech Care Critical wCDMR for SE 1460 IoT 2019 Service

H09W3PE

Page 2 of 5

Key Features

Phone access to experts

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Enhanced phone response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays.

15-minute call back for severity 1 incidents, 1 hour for severity 2 and 3; where available direct phone access to product specialists without the need for a call back (all severities).

6-hour hardware call-to-repair: On-site response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays. For severity 1 and 2 incidents, HPE returns the covered hardware to operating condition within six hours.2 For further details see Hardware call-to-repair.

Outage management: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays. Available for severity 1 business impacting situations, HPE provides priority access to incident recovery specialists to expedite return to service.

Expert online chat and Expert forum response

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

Expert online chat is limited to English language only, requires that the user be registered with HPE service portal and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com/services/expertchat or contact your local HPE Sales representative.

Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. HPE product specialists respond within two business days to any unsolved questions raised within the official HPE community forum for products covered by HPE Support services.

Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes.

The specialist technical resource response is limited to English language only and requires that the user be registered with HPE service portal and has registered service agreements.

General technical guidance

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care Service.

General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a severity 3 incident.

When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised.

HPE Proprietary Service Tool assistance

For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided.

For configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools.

Where analytics provide recommendations, HPE can provide qualification of the analysis, the recommendation, and the general next best actions in line with general technical guidance.

* Prices may vary based on local reseller.

How can we help

Get advice, answers, and solutions when you need them. For general questions, email us at hpestore.quote-request@hpe.com

Find what you are looking for?

Need help locating the right product for your business?

Our product experts would love to chat with you to find products and services that enable opportunities and resolve your business problems.

Select country to get quote

Please select a country.

Max 4 items can be added for comparison.