Services and Support

For a smooth startup, HPE StoreOnce Recovery Manager Central Software Installation and Startup Service provides deployment of your HPE StoreOnce Recovery Manager Central software, with features designed to both help ensure proper installation in your storage environment and increase the benefit from your storage investment.

Complementing your new HPE StoreOnce Recovery Manager Central storage software, HPE StoreOnce Recovery Manager Central Software
Installation and Startup Service provides a set of features associated with deployment of your licensed HPE StoreOnce Recovery Manager
Central software products into operation. With the assistance of your designated IT storage administrator, an HPE service specialist deploys
your HPE StoreOnce Recovery Manager Central software as more fully described in this document.

This is a one-day service and provides a limited implementation to help you get HPE Recovery Manager Central Software up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.

This service is applicable only to supported environments. Scripting is not within the scope of the service, but can be accommodated at additional charge (scripting can help enable integration and end-to-end automation within your organization’s environment).

HPE OneView Installation and BladeSystem c7000 Migration Service is a basic fixed-price, fixed-scope installation and startup service for customers transitioning from an existing HPE Virtual Connect Manager/Virtual Connect Enterprise Manager (VCM/VCEM) management environment.

The service includes the installation and configuration of a single HPE OneView virtual appliance on a supported hypervisor host (VMware vSphere® or Microsoft® Hyper-V) on a supported HPE ProLiant server (blade environment). It provides configuration and first-time setup of all managed devices within a single HPE BladeSystem c7000 enclosure. In a rackmount environment, it provides configuration and setup of all managed devices within a single rack.

The service includes bringing the enclosure (or HPE supported ProLiant servers) under management, defining the enclosure’s network configuration (networks, network sets, SAN connectivity, etc.), and creating and assigning server profiles for the server blades in the enclosure (or HPE ProLiant servers). Please refer to the current HPE OneView Support Matrix for details on supported products.

The service also includes the migration of a single HPE BladeSystem c7000 enclosure from an existing HPE VCM/VCEM domain to HPE OneView. Hewlett Packard Enterprise will provide a test and verification session to confirm the configuration setup, along with a brief customer orientation session.

An add-on service is available to migrate up to four additional HPE BladeSystem c7000 enclosures to the same HPE OneView environment during the same service engagement as the initial enclosure service described earlier, with the following requirements:

• The add-on product number must be of the same sales order as the initial service

• Up to four additional enclosures can be included per add-on service

• Up to four add-on services can be included per order

For migrations over larger environments (those with more than 17 enclosures), across multiple locations, and from environments other than HPE VCM/VCEM, please contact your HPE account representative.

Designed to provide a smooth startup, HPE 3PAR and HPE Primera Software Installation and Startup Service provides deployment of your HPE 3PAR 8000, 9000, and 20000 and HPE Primera storage software, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.

Complementing your new HPE 3PAR and HPE Primera storage software, HPE 3PAR and HPE Primera Software Installation and Startup Service provides the necessary activities required to help you deploy your licensed HPE 3PAR and HPE Primera software products into operation. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your HPE 3PAR and HPE Primera software as more fully described in the Service features table.

This service is applicable only for supported environments. Scripting is not within the scope of the service, but can be accommodated at additional cost (scripting can help enable integration and end-to-end automation within your organization’s environment). Please refer to additional exclusions in the Service limitations section.

Designed to provide a smooth startup, HPE 3PAR All-inclusive Single-system StoreServ Software Installation and Startup Service provides deployment of your HPE 3PAR storage software, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.

Complementing your new HPE 3PAR All-inclusive Single-system software, HPE 3PAR All-inclusive Single-system Software Installation and Startup Service provides the necessary activities required to help you deploy Adaptive Optimization, Dynamic Optimization, File Persona, Priority Optimization, System Reporter, Virtual Copy, and provide an overview of Virtual Domains and Virtual Lock. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your HPE 3PAR All-inclusive Single-system software as more fully described in the Service feature table.

Deployment of HPE Application Suite, Online Import, Recovery Manager Central, and Smart SAN for 3PAR products are excluded from this service. Separate services are available.

For HPE 3PAR Virtual Copy, this service provides a limited implementation to help you get Virtual Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only. The following advanced deliverables are excluded from this service but are available via the HPE Data Replication Solution Service for HPE 3PAR Virtual Copy software:

• Implementation and testing of the HPE 3PAR Virtual Copy software configuration using production volumes or a production application

• Other services that address the unique requirements of your organization, such as verification of multiple applications you have configured; scripting; or integration and configuration of your applications by Hewlett Packard Enterprise, backup environment, or databases (Scripting can help enable integration and end-to-end automation within your organization’s environment.)

This service is applicable only for supported environments. Please refer to additional exclusions in the Service limitations section.

HPE SAN Deployment service provides installation and configuration of your storage area network (SAN). Hewlett Packard Enterprise offers three service levels based on the size and complexity of your SAN environment.

HPE SAN Deployment Service covers a comprehensive complement of technologies, including Fibre Channel (FC), Fibre Channel over Ethernet (FCoE), Fibre Channel over IP (FCIP), FICON (Fibre Channel for HPE XP Storage Array-based mainframe storage), and iSCSI or serial-attached SCSI (SAS), for switches and associated devices. This service implements a new single-fabric or dual-fabric SAN or extends an existing SAN but does not include configuration of arrays or storage devices that are covered by their own corresponding deployment services.

HPE Data Replication Solution Service for HPE 3PAR and HPE Primera Remote Copy provides implementation of the HPE 3PAR and HPE Primera Storage System’s Remote Copy product. This service provides the analysis, design, implementation, and testing services necessary to deploy Remote Copy functionality.

HPE Remote Copy provides enhanced availability and disaster recovery protection. To help ensure a timely, cost-effective deployment that reduces risk and shortens your time to results, HPE service professionals efficiently handle the entire gamut of complex implementation tasks. The service is offered at three service levels, ranging from installation and startup through comprehensive implementation tailored to address the specific needs of your HPE 3PAR and HPE Primera storage environment.

Three levels of service are offered:
The Level I service is designed to help you get HPE Remote Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.

The Level II service provides implementation and testing of the HPE Remote Copy configuration using volumes you designate and verifies operation of the volumes with one Customer-configured application.

The Level III service is a tailored service based on a Statement of Work (SOW) created by HPE that addresses your organization’s unique requirements not included in Level I and II services. The Level III service can accommodate verification of more than one application you have configured; scripting; or integration and configuration by HPE of your applications, backup environment, or databases.

HPE Data Replication Solution Service for HPE 3PAR and HPE Primera Remote Copy provides implementation of the HPE 3PAR and HPE Primera Storage System’s Remote Copy product. This service provides the analysis, design, implementation, and testing services necessary to deploy Remote Copy functionality.

HPE Remote Copy provides enhanced availability and disaster recovery protection. To help ensure a timely, cost-effective deployment that reduces risk and shortens your time to results, HPE service professionals efficiently handle the entire gamut of complex implementation tasks. The service is offered at three service levels, ranging from installation and startup through comprehensive implementation tailored to address the specific needs of your HPE 3PAR and HPE Primera storage environment.

Three levels of service are offered:
The Level I service is designed to help you get HPE Remote Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.

The Level II service provides implementation and testing of the HPE Remote Copy configuration using volumes you designate and verifies operation of the volumes with one Customer-configured application.

The Level III service is a tailored service based on a Statement of Work (SOW) created by HPE that addresses your organization’s unique requirements not included in Level I and II services. The Level III service can accommodate verification of more than one application you have configured; scripting; or integration and configuration by HPE of your applications, backup environment, or databases.