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Maximize your HPE 5Y Tech Care Basic Exchange Service HW Only

Phone access to experts -

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Show More {"title":"Phone access to experts","keyList":["Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.","2-hour standard response (Basic service): For calls on products covered by a basic service agreement, HPE shall provide a 2-hour phone response from a product specialist during the coverage window. Support incidents received outside coverage window shall be acknowledged the following coverage day.","Next business day on-site coverage: Next-business-day on-site response for covered hardware. Support incidents received outside the coverage window shall be acknowledged the next coverage day and serviced within the following coverage day.","Standard phone response: Remote response nine hours per day during local HPE standard business hours, excluding weekends and HPE holidays, unless otherwise agreed by HPE.","2-hour call back from product specialist. Support incidents received outside the coverage window shall be acknowledged the following coverage day."]}
Expert online chat and Expert forum response +
HPE Proprietary Service Tool assistance +
Hardware Exchange Service: Replacement part/product delivery the next standard business day +
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