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Features

Service Details

Features
Features

Maximize your HPE 3Y Tech Care Basic wCDMR Service HW Only

Phone access to experts and Coverage Window -

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Read More {"title":"Phone access to experts and Coverage Window","keyList":["Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.","2-hour standard response (Basic service): For calls on products covered by a basic service agreement, HPE shall provide a 2-hour phone response from a product specialist during the coverage window. Support incidents received outside coverage window shall be acknowledged the following coverage day.","Remote response nine hours per day during local HPE standard business hours, excluding weekends and HPE holidays, unless otherwise agreed by HPE.","Next business day on-site coverage: Support incidents received outside the coverage window shall be acknowledged the next coverage day and serviced within the following coverage day. Excluding weekends and HPE holidays, unless otherwise agreed by HPE.","For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour."]}
Expert online chat and Expert forum response +
General technical guidance +
HPE Proprietary Service Tool assistance +
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