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HPE DMR Next Business Day Onsite HW Support Exclude Exterior Monitor 5 year
HPE Hardware Support Onsite Service provides remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
You have the flexibility to choose between multiple service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs.
Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
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HPE Proactive Care Onsite Analysis Service HPN 3 year
On-site Analysis is an optional service delivery method that enables certain proactive reporting features of HPE Proactive Care and HPE Proactive Care Advanced support, for those Customers who cannot fully implement HPE’s remote support technologies due to security policy restrictions. It is not available as a standalone offer.
When purchasing this option, Hewlett Packard Enterprise will provide on-site analysis at the frequency specified below as an alternative method for delivering firmware version analysis with prioritized HPE recommendations and best practice advice intended to help customers maintain IT performance and prevent problems. The on-site analysis and its core features, as described in this addendum, specifically replace HPE’s standard Firmware and Software Version Report and the HPE Proactive Scan Report that are normally provided using HPE’s remote support technologies as part of Proactive Care Support or Proactive Care Advanced Support. As part of the on-site analysis, a Hewlett Packard Enterprise technical consultant will create specific reports and recommendations for up to 10 devices supported under a single HPE Proactive Care or HPE Proactive Care Advanced support agreement at a single Customer site, using on-site HPE tools and data analysis. The reports will be presented to the Customer by the Hewlett Packard Enterprise technical consultant and will not be published on the HPE Support Center unless HPE is requested to do so by the Customer. All Customer data gathered during delivery will remain at the Customer site. Additional On-site Analysis days are available to purchase for any additional HPE devices beyond the 10 covered in the initial option.
This addendum specifically describes the substitute features provided when this option is purchased along with HPE Proactive Care or HPE Proactive Care Advanced support. Please refer to the appropriate HPE Proactive Care or HPE Proactive Care Advanced data sheet for details regarding these underlying support services.
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VMWare Storage Appl
HPE Proactive Care Advanced Service expands on HPE Proactive Care Service and is designed to help you maximize the benefits of IT investments, maintain IT infrastructure stability, achieve business and IT project objectives, reduce operational costs, and free your IT staff for other priority tasks. Your assigned HPE Account Support Manager (ASM) provides personalized technical and operational advice, including HPE best practices gleaned from HPE’s broad support experience. HPE Proactive Care Advanced can help to save you time with real-time monitoring and analysis of your devices that are connected to HPE, creating personalized proactive reports with recommendations to help prevent problems in your IT infrastructure. Your ASM can also arrange specialist technical advice and assistance to complement your IT skills to assist with specific projects, performance improvements, or other technical needs.
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HPE DMR Next Business Day Onsite HW Support Exclude Exterior Monitor 4 year
HPE Hardware Support Onsite Service provides remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
You have the flexibility to choose between multiple service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs.
Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
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HPE DMR 4-hour 24x7 Onsite HW Support Exclude External Monitor 3 year
HPE Hardware Support Onsite Service provides remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
You have the flexibility to choose between multiple service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs.
Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
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HPE DMR 4-hour 24x7 Onsite HW Support Exclude External Monitor 4 year
HPE Hardware Support Onsite Service provides remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
You have the flexibility to choose between multiple service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs.
Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
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HPE DMR 4-hour 24x7 Onsite HW Support Exclude External Monitor 5 year
HPE Hardware Support Onsite Service provides remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
You have the flexibility to choose between multiple service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs.
Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
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HPE Implementation of Server Boot from SAN (per event)
The HPE Implementation of Server Boot from SAN Service will configure your server environment to boot from your designated SAN. The boot from SAN capability can be utilized for various key operational benefits such as supporting virtualization technologies, server consolidation, disaster recovery, centralized management of operating system images, and more. An HPE service specialist will help configure up to 4 servers to boot from your designated SAN. The combination of OS types deployed for the 4 servers to boot from SAN can be either 4 servers booting Microsoft® Windows® Server or 3 servers booting Windows Server and 1 server booting VMware ESX. The HPE service specialist will verify that the designated servers will boot successfully as configured.
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HPE 4-hour 24x7 Onsite HW Support Exclude External Monitor 4 year
HPE Hardware Support Onsite Service provides remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
You have the flexibility to choose between multiple service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs.
Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
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HPE 4-hour 24x7 Onsite HW Support Exclude External Monitor 3 year
HPE Hardware Support Onsite Service provides remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
You have the flexibility to choose between multiple service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs.
Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
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