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HPE Aruba Networking Foundational Care 1Y 24x7 SW Support Only SVC
O serviço HPE Foundation Care é composto por serviços abrangentes de hardware e software destinados a ajudar a aumentar a disponibilidade de sua infraestrutura de TI. Os recursos técnicos da Hewlett Packard Enterprise (HPE) fornecem suporte e trabalham com sua equipe de TI para ajudá-lo a resolver problemas de hardware e software com produtos da HPE e determinados produtos de terceiros.
Para produtos de hardware cobertos pelo HPE Foundation Care, o serviço inclui suporte e diagnóstico remotos, além de reparo de hardware no local, caso seja necessário para resolver um problema. Para produtos de hardware HPE elegíveis, este serviço pode também incluir suporte básico de software e Gerenciamento de chamadas colaborativas para software não HPE selecionado.
Entre em contato com a HPE para obter mais informações e determinação com relação a quais produtos de software elegíveis podem ser incluídos como parte da sua cobertura de produto de hardware. Para produtos de software cobertos pelo HPE Foundation Care, a HPE oferece suporte técnico remoto e acesso a atualizações e patches de software.
As atualizações de determinados produtos de software de terceiros com suporte da HPE são incluídas assim que são disponibilizadas pelo fabricante original do software.
Além disso, o HPE Foundation Care fornece acesso eletrônico a informações relacionadas a produto e suporte, permitindo que qualquer membro da sua equipe de TI localize essas informações essenciais disponíveis comercialmente. Para produtos de terceiros, o acesso está sujeito à disponibilidade das informações a partir do fabricante original.
Você pode optar por um conjunto de níveis de suporte reativo para atender às suas necessidades de negócios e operacionais.
Opções de nível de serviço HPE Foundation Care: As opções do HPE Foundation Care anotadas a seguir dependem do produto. A HPE fornecerá os recursos de suporte a hardware para produtos de hardware cobertos e os recursos de suporte a software para produtos de software cobertos.
Os períodos de cobertura e tempos de resposta do suporte de hardware serão aplicados a produtos de hardware cobertos, e os períodos de cobertura e tempos de resposta do suporte a software serão aplicados a produtos de software cobertos.
Todos os períodos de cobertura estão sujeitos à disponibilidade local. A elegibilidade do produto pode variar. Entre em contato com um escritório local de vendas da HPE para obter informações detalhadas sobre a disponibilidade do serviço e a elegibilidade do produto.
Independentemente do período de cobertura, os incidentes ocorridos em hardware ou software com cobertura podem ser informados à HPE por telefone ou no portal da Web, conforme a disponibilidade local, ou via soluções de suporte remoto eletrônico da HPE na forma de um evento automatizado de relatórios de equipamentos, disponível 24x7.
Para os produtos cobertos pelo Foundation Care, a HPE oferece três níveis de serviço distintos: • Serviço HPE Foundation Care NBD • Serviço HPE Foundation Care 24x7 • Serviço HPE Foundation Care CTR
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