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HPE Multiyear Education Training Credits SVC
With HPE Multiyear Learning Credits, you prefund training by purchasing credits ahead of time and redeem them as needed—across the multiple years of your project. For shorter term needs, we offer HPE Education Learning Credits that are valid for a single year. But if you have a project or training initiative that spans more than a single year—you should take advantage of our new HPE Multiyear Learning Credits.
HPE Multiyear Learning Credits—valid across multiple years (two, three, four, or five years)—are well suited for high-end and mission-critical projects (such as HPE Cray, high-performance computing, HPE NonStop, and HPE storage solutions). With this range of options, your staff gets the training they need—when they need it—and your business can avoid many of the human error problems that stem from a simple lack of knowledge.
How HPE Multiyear Learning Credits work:
With HPE Education Multiyear Learning Credits, purchasing and managing training is easier than ever. Check out these features and benefits.
• HPE Multiyear Learning Credits allow the volume purchase of credits to meet your needs. With these prefunded training accounts, you redeem credits as needed throughout your redemption period.
• Using credits, you don’t have to plan up front around specific courses, who should attend, or where and when to attend. You have flexibility to make the best training decisions for your organization at the moment of need.
• With the flexibility to align with budget cycles and multiyear projects, HPE Education Mutiyear Learning Credits are an ideal way to manage tight training budgets. In addition, you greatly streamline the processes to purchase and manage your training needs—helping to ensure that training requirements are met.
HPE Foundation Care SBD SVC HW SW and Collab Support 4 year (APJ/Japan only)
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.
In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
You can choose from a set of reactive support levels to meet your business and operational needs.
HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.
Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.
All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.
Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.
For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service
HPE Foundation Care SBD SVC HW SW and Collab Support 5 year (APJ/Japan only)
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.
In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
You can choose from a set of reactive support levels to meet your business and operational needs.
HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.
Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.
All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.
Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.
For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service
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