Services and Support

For a smooth startup, HPE StoreOnce Recovery Manager Central Software Installation and Startup Service provides deployment of your HPE StoreOnce Recovery Manager Central software, with features designed to both help ensure proper installation in your storage environment and increase the benefit from your storage investment.

Complementing your new HPE StoreOnce Recovery Manager Central storage software, HPE StoreOnce Recovery Manager Central Software
Installation and Startup Service provides a set of features associated with deployment of your licensed HPE StoreOnce Recovery Manager
Central software products into operation. With the assistance of your designated IT storage administrator, an HPE service specialist deploys
your HPE StoreOnce Recovery Manager Central software as more fully described in this document.

This is a one-day service and provides a limited implementation to help you get HPE Recovery Manager Central Software up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.

This service is applicable only to supported environments. Scripting is not within the scope of the service, but can be accommodated at additional charge (scripting can help enable integration and end-to-end automation within your organization’s environment).

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.

Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.

In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

You can choose from a set of reactive support levels to meet your business and operational needs.

HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.

Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.

All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.

Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.

For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.

Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.

In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

You can choose from a set of reactive support levels to meet your business and operational needs.

HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.

Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.

All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.

Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.

For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.

Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.

In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

You can choose from a set of reactive support levels to meet your business and operational needs.

HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.

Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.

All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.

Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.

For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service

HPE OneView Installation and BladeSystem c7000 Migration Service is a basic fixed-price, fixed-scope installation and startup service for customers transitioning from an existing HPE Virtual Connect Manager/Virtual Connect Enterprise Manager (VCM/VCEM) management environment.

The service includes the installation and configuration of a single HPE OneView virtual appliance on a supported hypervisor host (VMware vSphere® or Microsoft® Hyper-V) on a supported HPE ProLiant server (blade environment). It provides configuration and first-time setup of all managed devices within a single HPE BladeSystem c7000 enclosure. In a rackmount environment, it provides configuration and setup of all managed devices within a single rack.

The service includes bringing the enclosure (or HPE supported ProLiant servers) under management, defining the enclosure’s network configuration (networks, network sets, SAN connectivity, etc.), and creating and assigning server profiles for the server blades in the enclosure (or HPE ProLiant servers). Please refer to the current HPE OneView Support Matrix for details on supported products.

The service also includes the migration of a single HPE BladeSystem c7000 enclosure from an existing HPE VCM/VCEM domain to HPE OneView. Hewlett Packard Enterprise will provide a test and verification session to confirm the configuration setup, along with a brief customer orientation session.

An add-on service is available to migrate up to four additional HPE BladeSystem c7000 enclosures to the same HPE OneView environment during the same service engagement as the initial enclosure service described earlier, with the following requirements:

• The add-on product number must be of the same sales order as the initial service

• Up to four additional enclosures can be included per add-on service

• Up to four add-on services can be included per order

For migrations over larger environments (those with more than 17 enclosures), across multiple locations, and from environments other than HPE VCM/VCEM, please contact your HPE account representative.

Designed to provide a smooth startup, HPE 3PAR StoreServ 8000, 9000, and 20000 Storage Installation and Startup Service provides deployment of your HPE 3PAR StoreServ 8000, 9000, and 20000 Storage, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.

The service provides activities required to help you deploy your HPE 3PAR StoreServ 8000, 9000, and 20000 Storage into operation. With the assistance of your designated IT storage administrator, a Hewlett Packard Enterprise service specialist deploys your array as more fully described in the Service features table.

When ordered with hardware upgrade products, the service also provides deployment of hardware upgrades to your existing HPE 3PAR StoreServ 8000, 9000, and 20000 Storage.

The service includes the following:

For new arrays, configuration and presentation of a test virtual volume using nonproduction data for up to two hosts

For array upgrades, installation and configuration of the array upgrade products as further detailed in the following sections

Reconfiguration of your existing array—for example, virtual volumes, hosts, or a SAN—is outside the scope of this service.

For installation of the array into a rack, supply, assembly, configuration, and positioning of the rack are excluded from this service. Please refer to additional exclusions in the Service limitations section.

Designed to provide a smooth startup, the HPE StoreVirtual 3000 System Installation, Startup, and Add-On Service provides deployment of your HPE StoreVirtual 3000 System, ensuring proper installation in your storage environment as it helps you increase the benefit from your storage investment.

The service provides activities required to help you deploy your HPE StoreVirtual 3000 System into operation. With the assistance of your designated IT storage administrator, a Hewlett Packard Enterprise service specialist deploys your storage product as more fully described in the ‘Service features’ table below.

When ordered with hardware upgrade products, this service also provides deployment of hardware upgrades to your existing HPE StoreVirtual 3000 System. The service includes the following:

• For new installations, configuration and presentation of a test virtual volume using non-production data for up to two hosts

• For storage hardware upgrades, installation and configuration of the upgrade products as further detailed below

Reconfiguration of your existing storage—for example, Virtual volumes, hosts, or a SAN—is outside the scope of this service. Please refer to additional exclusions in the ‘Service limitations’ section below.

Designed to provide a smooth startup, the HPE StoreVirtual 3000 System Installation, Startup, and Add-On Service provides deployment of your HPE StoreVirtual 3000 System, ensuring proper installation in your storage environment as it helps you increase the benefit from your storage investment.

The service provides activities required to help you deploy your HPE StoreVirtual 3000 System into operation. With the assistance of your designated IT storage administrator, a Hewlett Packard Enterprise service specialist deploys your storage product as more fully described in the ‘Service features’ table below.

When ordered with hardware upgrade products, this service also provides deployment of hardware upgrades to your existing HPE StoreVirtual 3000 System. The service includes the following:

• For new installations, configuration and presentation of a test virtual volume using non-production data for up to two hosts

• For storage hardware upgrades, installation and configuration of the upgrade products as further detailed below

Reconfiguration of your existing storage—for example, Virtual volumes, hosts, or a SAN—is outside the scope of this service. Please refer to additional exclusions in the ‘Service limitations’ section below.

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.

Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.