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Pour vous aider à atteindre vos objectifs techniques et à réaliser vos projets, les services HPE Resource sont votre source d’approvisionnement en expertise et en compétences : spécialistes en gestion de projet ou en matériel/logiciels, consultants ITSM ou en stratégie. Ces différentes ressources peuvent être combinées efficacement pour répondre aux besoins spécifiques de votre société :
• Les ressources en gestion de projet HPE fournissent assistance administrative, méthodologie de projet et point de contact unique pour les besoins informatiques liés à votre projet.
• Les ressources techniques Matériel HPE assurent un accompagnement personnalisé et proactif (déploiement ou déplacement des unités matérielles, plans de configuration ou de mise à niveau, etc.) de manière à répondre aux besoins spécifiques de votre société et elles proposent une assistance complémentaire sur les systèmes installés.
• Les ressources techniques Logiciels HPE assurent un accompagnement personnalisé et proactif des logiciels pris en charge par HPE (installation, configuration, mise à niveau).
• Les ressources techniques HPE proposent des conseils ou des services liés à l’environnement client : matériel, logiciels d’infrastructure système et environnements virtualisés, y compris performances techniques et évaluation de capacité.
• Les consultants techniques HPE proposent des conseils ou des services en matière de performances et de sécurité et des recommandations conçus pour aider à maintenir une disponibilité élevée pour votre environnement.
Tous les services sont dispensés par des professionnels HPE hautement qualifiés et formés.
Lorsque vous mettez à niveau votre environnement HPE CloudSystem Matrix, il est important de vous assurer que chaque composant de votre environnement est mis à niveau vers la version appropriée du microprogramme correspondant.
Le service de mise en œuvre de la mise à niveau HPE CloudSystem Matrix inclut un gestionnaire de projet qui coordonne les activités de pré-planification technique, d'installation, de configuration et de tests de votre package de mise à niveau HPE CloudSystem Matrix. Le(s) spécialiste(s) de la prestation Matrix, en charge du package de service de mise à niveau spécifique permettra(ont) de garantir que tous les composants sont mis à niveau vers la version correcte, qu'il s'agisse des logiciels et des microprogrammes ; il(s) effectuera(ont) une démonstration de la fonctionnalité Matrix pour vérifier que l'environnement est pleinement opérationnel ; et il(s) organisera(ont) une brève initiation de vos équipes.
Vous pouvez choisir parmi trois packages de service de mise en œuvre de la mise à niveau de HPE CloudSystem Matrix :
Package 1 : Service de mise en œuvre du kit d'extension CloudSystem Matrix (2 jours)
Comprend l'intégration de quatre kits d'extension CloudSystem maximum dans votre environnement Matrix existant (mise à niveau du microprogramme des composants de châssis vers la version correspondant à votre environnement Matrix)
Package 2 : Service de mise en œuvre de la mise à niveau CloudSystem Matrix (4 jours)
Lorsque le serveur actuel de gestion centrale (CMS) Matrix suffit encore pour prendre en charge la croissance du serveur géré prévue pour les 6 ou 12 prochains mois, le logiciel HPE Insight et le microprogramme Matrix seront mis à niveau aux versions appropriées pour serveur CMS Matrix existant.
Package 3 : Service de mise en œuvre de la mise à niveau CloudSystem Matrix (6 jours)
Lorsque le serveur CMS Matrix actuel suffit encore pour prendre en charge la croissance du serveur géré prévue pour les 6 ou 12 prochains mois, le logiciel HPE Insight et le microprogramme Matrix seront mis à niveau vers les versions appropriées pour le nouveau serveur CMS Matrix (fourni par vous-même). Les données provenant du CMS existant seront migrées sur le nouveau CMS.
Les services HPE Data Privacy apportent à votre entreprise le support nécessaire en matière d'infrastructure pour vous aider à protéger et à optimiser les données sensibles pendant leur cycle de vie IT, à accélérer l'innovation et à respecter les règlements de sécurité et de conformité applicables aux données. En effet, les besoins en solutions de confidentialité des données et en assistance aux infrastructures ne cessent d'augmenter, en raison de l'évolution constante des réglementations internationales et gouvernementales et du potentiel de limitation des risques associé à des pratiques efficaces de contrôle et de gestion des équipements IT. Lorsque vous mettez des systèmes au rebut, modernisez vos supports de stockage et vos serveurs, renvoyez du matériel en location ou redéployez des périphériques de stockage des données, il est crucial de veiller à protéger les informations d'entreprise qu'ils contiennent. En effet, un simple effacement des disques et des supports concernés ne suffit aucunement à empêcher définitivement l'accès à ces données.
Les services HPE Data Sanitization proposent des outils et des ressources adaptés qui permettent à votre entreprise de faire face à ces risques importants pour la sécurité mais trop souvent négligés. En faisant appel à des techniques logicielles spécialisées, un expert service HPE ou un partenaire de service autorisé applique des procédures garantissant que les données qui étaient stockées sur les disques durs ne pourront plus être récupérées ni reconstituées. Ces services de nettoyage vous proposent une solution alternative ou complémentaire à la destruction physique du matériel en exécutant des procédures qui suppriment efficacement les données de vos supports de stockage.
Le service d’installation et de démarrage pour HPE StoreVirtual 4600 prend en charge l’installation et la configuration des différents composants du logiciel, y compris la console de gestion centrale. Un spécialiste de service Hewlett Packard Enterprise se chargera d’installer et de configurer une lame serveur HPE StoreVirtual dans votre boîtier HPE BladeSystem. De plus, ce spécialiste sera responsable de l’installation et de la connexion du boîtier des disques HPE D2700 (le boîtier et les disques), ainsi que de deux commutateurs SAS. Il effectuera également la configuration complète via les logiciels HPE Onboard Administrator (OA) et Central Management Console (CMC), et lancera les logiciels pris en charge par HPE qui résident sur la lame serveur HPE StoreVirtual.
Ce spécialiste procédera également à la vérification des niveaux du microprogramme et effectuera les mises à jour nécessaires. Ce service d’installation de base se limitera à la configuration standard recommandée par HPE (en ce qui concerne le mappage, le zonage back-end, RAID, etc.).
Ce service comprend également une consultation avant la prestation et une session d’initiation client.
Le service de désinstallation HPE fournit une désinstallation de base des équipements de marque Hewlett Packard Enterprise ainsi que des produits pris en charge par HPE d'autres fournisseurs qui sont vendus par HPE ou par des revendeurs agréés HPE. Le service de désinstallation fait partie d'un ensemble de services d'intégration et de performance HPE conçu pour assurer votre tranquillité d'esprit, celle que procure l'assurance que vos produits ont été désinstallés par un spécialiste Hewlett Packard Enterprise conformément à la documentation produit du fabricant.
Le service d'installation HPE prend en charge l'installation de base des équipements Hewlett Packard Enterprise, des produits logiciels, et celle des produits d'autres fournisseurs pris en charge par HPE, qui sont vendus par HPE ou par des revendeurs agréés HPE. Le service d'installation fait partie d'un ensemble de services de déploiement HPE conçu pour assurer votre tranquillité d'esprit, celle que procure l'assurance que vos produits HPE ou pris en charge par HPE seront installés par un spécialiste Hewlett Packard Enterprise, en stricte conformité avec la documentation du fournisseur.
Le service HPE d’installation et de démarrage pour l’infrastructure HPE BladeSystem est un service à tarif et à cadre fixes, qui comprend l’installation des configurations HPE BladeSystem, et se limite à l’installation d’un boîtier HPE BladeSystem et de certaines lames de serveur HPE ProLiant et Integrity, de lames de station de travail HPE ProLiant, de lames de stockage HPE, de modules HPE Virtual Connect (Ethernet et Fibre Channel) et d’interconnexions réseau Ethernet et InfiniBand, ainsi que l’installation et la configuration du logiciel HPE Insight Control ou de l’appliance virtuelle HPE OneView du boîtier BladeSystem c7000 ou HPE Insight Control pour le boîtier BladeSystem c3000. L’installation et la configuration de HPE OneView ou HPE Insight Control se limiteront aux produits spécifiques pris en charge et feront l’objet de limitations telles que décrites dans cette fiche technique.
Remarque : Insight Control ne prend pas en charge les serveurs Gen10.
Ce service à prix et cadre fixes est conçu pour cibler les nouveaux déploiements logiciels et matériels HPE BladeSystem. Pour les besoins plus spécifiques d'installation, de configuration et d'intégration, HPE propose des déploiements personnalisés qui reposent sur des cahiers des charges convenus d'un commun accord et basés sur vos besoins spécifiques.
Profitez de conseils, de réponses et de solutions lorsque vous en avez besoin. Pour toute question générale,envoyez-nous un e-mail à hpestore.quote-request@hpe.com
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