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Maximize your HPE 3Y Tech Care Basic wDMR Service

Phone access to experts and Coverage Window -

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Read More {"title":"Phone access to experts and Coverage Window","keyList":["Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.","2-hour standard response (Basic service): For calls on products covered by a basic service agreement, HPE shall provide a 2-hour phone response from a product specialist during the coverage window. Support incidents received outside coverage window shall be acknowledged the following coverage day.","Remote response nine hours per day during local HPE standard business hours, excluding weekends and HPE holidays, unless otherwise agreed by HPE.","Next business day on-site coverage: Next-business-day on-site response for covered hardware. Support incidents received outside the coverage window shall be acknowledged the next coverage day and serviced within the following coverage day.","For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour."]}
Expert online chat and Expert forum response +
General technical guidance +
HPE Proprietary Service Tool assistance +
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*All pricing displayed is indicative; the reseller sets the final transactional price and may include other fees such as sales tax/VAT and shipping. The transactional price set by the reseller may vary from other resellers and the indicative price displayed. Indicative pricing may include limited-time promotional offers. HPE reserves the right to make pricing adjustments at any time for reasons including, but not limited to, changing market conditions, product discontinuation, restricted product availability, promotion end of life, and errors in advertisements.

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