Installation of Hardware Support Services

HPE 200 Series HC StoreVirtual for Microsoft® Cloud Platform System Standard Installation and Startup Service provides planning, service deployment, installation verification testing (IVT), and an orientation session to facilitate deployment of the features and functionality of an HPE Hyper Converged 200 Series StoreVirtual product

HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

HPE Network Configuration and Integration Service provides a flexible way for you to receive HPE networking configuration and integration assistance from Hewlett Packard Enterprise to help meet your networking needs.

When you purchase this service, an HPE technical specialist will be assigned to your organization for the duration of your purchased hours to assist with mutually agreed-upon HPE networking-related configuration and integration activities that you direct.

You have the flexibility to choose from a variety of eligible service activities, including advanced configuration of wired and wireless network devices, network integration and interoperability testing, network security implementation, network management installation and configuration, troubleshooting, and general consultation on designs or implementation plans that you provide.

HPE Network Configuration and Integration Service hours can be purchased for either remote or on-site delivery of services. See “Ordering Information” below for more details.

HPE Network Configuration and Integration Service is sold in increments of one hour for all off-site remote service assistance. On-site service assistance requires a minimum purchase of two consecutive 8-hour days (16 hours) and is provided at a single location at your facilities. Incremental days can be purchased to continue on-site services.

The HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The HPE Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.

Designed to provide a smooth startup, HPE 3PAR StoreServ 8000, 9000, and 20000 Storage Installation and Startup Service provides deployment of your HPE 3PAR StoreServ 8000, 9000, and 20000 Storage, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.

The service provides activities required to help you deploy your HPE 3PAR StoreServ 8000, 9000, and 20000 Storage into operation. With the assistance of your designated IT storage administrator, a Hewlett Packard Enterprise service specialist deploys your array as more fully described in the Service features table.

When ordered with hardware upgrade products, the service also provides deployment of hardware upgrades to your existing HPE 3PAR StoreServ 8000, 9000, and 20000 Storage.

The service includes the following:

For new arrays, configuration and presentation of a test virtual volume using nonproduction data for up to two hosts

For array upgrades, installation and configuration of the array upgrade products as further detailed in the following sections

Reconfiguration of your existing array—for example, virtual volumes, hosts, or a SAN—is outside the scope of this service.

For installation of the array into a rack, supply, assembly, configuration, and positioning of the rack are excluded from this service. Please refer to additional exclusions in the Service limitations section.

HPE Synergy Installation and Startup Services is comprised of four basic fixed-price, fixed-scope installation, and deployment services for your HPE Synergy 12000 Frame(s): HPE Synergy First Frame Installation and Startup, HPE Synergy Additional Frame Installation and Startup, HPE Synergy Grow Configuration Installation and Startup, and HPE Synergy Additional Management Ring Configuration services. HPE Installation and Startup Service, HPE Synergy Grow Configuration Service, or HPE Synergy Additional Management Ring Configuration Service deploy up to four frames in a single rack. For multiframe orders, the Additional Frame Installation and Startup Service must be purchased for each frame beyond the first and will be delivered by Hewlett Packard Enterprise at the same time as the First Frame Installation and Startup, Grow Configuration, or Additional Management Ring Configuration Service described above.

HPE Installation Service for ProLiant Storage Server provides for the unpacking, installation, and basic configuration of your HPE ProLiant Storage Server (network attached storage [NAS]) device, connection of all cables, and initial verification tests as described in the product manual. During the configuration process, the HPE service specialist will use a setup wizard to set required network addresses, configure a sample user file share, and map that file share to a host. A sample file data copy, or Snapshot, is also created. A brief orientation session is provided that will include an explanation of the product features and a demonstration of verification tests, including host access to the storage share and to the Snapshot copy.

These services supplement your purchase of HPE’s Installation and Start-up Support Services by providing you with additional time from a Hewlett Packard Enterprise service specialist to help you complete the installation and startup of your new HPE Storage or HPE servers product. When you purchase the HPE Additional Time for Storage or Servers Installation and Startup Service, a Hewlett Packard Enterprise service specialist will be assigned to your organization, at HPE’s discretion, for either four or eight hours blocks to assist with mutually agreed-upon HPE installation and deployment activities that are managed and directed by you.