HPE 1Y PW Tech Care Essential wCDMR Service HW Only
HPE Tech Care 서비스는 HPE 하드웨어 및 소프트웨어 제품(온프레미스 및 서비스형 버전 포함)을 위한 운영 지원 서비스입니다. HPE Tech Care 서비스는 IT팀이 단순히 사후 대응에만 집중하기보다 사전에 효율성 있는 개선 방법을 찾아 비즈니스의 발전을 가속화할 수 있도록 해 줍니다.
HPE Tech Care 서비스는 고객이 위험을 줄이는 것뿐만 아니라 업무 효율을 높이는 방법을 모색하는 데 도움이 되도록 제품별 전문가에 대한 직접 액세스를 지원하고, 일반적인 기술 관련 지원을 제공합니다. HPE Tech Care 서비스 고객은 전화, 실시간 채팅 기능, 자동화된 인시던트 로깅, 응답 시간이 정해진 HPE 포럼 등 다양한 채널을 통해 도움을 받을 수 있습니다. 고객은 특정 워크로드의 컨텍스트에서 하드웨어 및/또는 소프트웨어 관련 지식을 보유한 전문 기술 리소스에 대한 액세스를 제공받으며, 고객이 분류 또는 권한 질문에 답하는 데 시간을 낭비하지 않도록 합니다.
HPE Tech Care 서비스는 지원 대상 제품의 운영, 관리, 보안에 대한 일반 기술 안내를 제공함으로써 기존의 지원을 넘어섭니다.
HPE Tech Care 서비스에는 기존의 기술 지원에 더해 HPE 제품, 서비스, 사례에 대한 실행 가능한 데이터와 HPE Tech Care 서비스 하에 지원되는 지원 계약을 제공하는 개선되고 개인화된 디지털 경험인 HPE 서비스 포털 액세스가 포함됩니다. 고객은 자체 환경에 설치된 다양한 제품과 그 상호 작용 방식을 인지하여 더 쉽게 자산을 관리할 수 있습니다. 새로운 셀프 서비스 툴을 활용하여 고객은 지원 인시던트를 열지 않고도 특정 활동을 수행할 수 있으며, 선별된 지식 리소스 포털이 제공됩니다. HPE Tech Care 서비스는 엣지부터 클라우드까지 우수한 운영과 성능 최적화 촉진을 지원하는 HPE 리소스에 대한 액세스를 제공합니다.
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최대화 HPE 1Y PW Tech Care Essential wCDMR Service HW Only
전문가 전화 지원
고객은 연중무휴 24시간 전화로 HPE 지원에 연락하여 지원 인시던트를 접수할 수 있습니다. 응답 시간은 대상 제품의 서비스 수준에 따라 달라집니다.
심각도 1의 인시던트의 경우 HPE는 15분 이내에 고객에게 회신하거나 고객을 제품 전문가와 연결하도록 노력합니다. 다른 모든 인시던트의 경우 HPE는 1시간 이내에 고객에게 회신하거나 고객을 제품 전문가와 연결할 수 있습니다.
개선된 전화 응답: 24x7 원격 응답: 이 서비스는 HPE 공휴일을 포함한 연중무휴(24x7) 제공됩니다.
24x7 현장 지원: 이 서비스는 지원 대상 하드웨어에 대해 4시간 현장 응답을 제공하며 HPE 공휴일을 포함한 연중무휴(24x7) 제공됩니다.
전문가 온라인 채팅 및 전문가 포럼 응답
전문가 온라인 채팅: 고객은 전문 기술 리소스와 온라인 채팅을 시작하여 질문을 하거나 도움 또는 일반 기술 안내를 받을 수 있습니다. 전문가 온라인 채팅이 제공되어 고객은 HPE 제품의 기술 관련 질문에 대한 답을 빨리 얻을 수 있습니다.
전문가 온라인 채팅은 영어로 제한되며 사용자가 HPE 서비스 포털에 등록되어 있어야 하고 서비스 지원 기간에 제공됩니다. 이용 가능 여부는 특정 제품에 따라 달라질 수 있습니다. 자세한 내용은 hpe.com/services/expertchat을 참조하거나 현지 HPE 영업 상담원에게 문의하세요.
전문가 포럼 응답: 고객은 HPE 커뮤니티 포럼에서 질문 또는 문제를 게시하거나 제품 사용 관련 논의를 할 수 있습니다. HPE 제품 전문가가 HPE 지원 서비스 대상 제품과 관련하여 공식 HPE 커뮤니티 포럼에 게시된 모든 미해결 문제에 대해 2영업일 이내에 응답합니다.
게시글에서 표준 지원 절차로 처리해야 할 주제가 제시되면 HPE에서 공식 지원 인시던트 생성을 요청하고 표준 HPE 인시던트 관리 절차를 따릅니다.
전문가 기술 리소스의 응답은 영어로 제한되며 사용자가 HPE 서비스 포털에 등록되고 서비스 계약을 등록한 상태여야 합니다.
일반 기술 안내
HPE는 HPE Tech Care 서비스 대상인 제품의 운영 및 관리와 관련하여 다음에서 명시된 주제 영역과 관련 있는 고객의 질문에 대해 일반 기술 안내를 제공하기 위해 노력합니다.
일반 기술 안내는 전화, 웹, 채팅 커뮤니케이션 채널에서 이용할 수 있으며, 서비스 계약의 서비스 지원 기간이 적용되고, 중요하지 않은 인시던트로 처리됩니다.
아래에서 상세히 설명한 주제와 관련하여 HPE는 지식 문서, 동영상, 지식 기반 문서를 파악하고 제기된 사안의 해결을 돕습니다.
HPE 독점 서비스 툴 지원
HPE 독점 서비스 툴이 지원하는 HPE 제품의 경우 HPE는 설정, 구성, 사용에 대한 지원 및 조언을 제공합니다. 또한 연결된 제품의 경우 HPE는 분석과 제공된 경고 및 권장 사항을 포함하도록 일반 기술 안내를 확장합니다.
구성된 HPE 제품에 대해 요청 시 HPE는 고객이 HPE 독점 서비스 툴에서 제공하는 문제, 이벤트, 정보를 이해하도록 도와드립니다.
HPE InfoSight, 장치 지원 범위, 기능에 대한 자세한 내용은 infosight.hpe.com을 참조하세요
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HPE의 제품 전문가들은 귀사의 가능성을 실현하고 비즈니스 문제를 해결할 수 있는 제품과 서비스를 찾아 드리기 위해 언제든지 채팅할 준비가 되어 있습니다.
*모든 표시 가격은 참고용이며, 최종 트랜잭션 가격은 리셀러가 설정하며 판매세/VAT 및 배송 등 기타 수수료가 포함될 수 있습니다. 리셀러가 설정한 트랜잭션 가격은 다른 리셀러가 설정한 가격 및 표시 가격과 다를 수 있습니다. 표시 가격에는 기간 한정 프로모션 혜택이 포함될 수 있습니다. HPE는 시장 상황 변화, 제품 단종, 제품 가용성 제한, 프로모션 수명 종료, 광고 오류 등을 포함하되 이에 국한되지 않는 사유로 언제든지 가격을 조정할 권리를 보유합니다.
