로드 중...
true

제공 서비스 서비스

기능

서비스 세부 정보

추가 정보

정렬 기준:
44개의 항목 중 1~ 10개

HPE 3 Year Tech Care Essential SN3600B 32G 24/24 Power Pack+ Switch Service

HY8A8E

 

HPE 3 Year Tech Care Essential SN6500B Power Pack+ Switch Service

HY8G3E

 

HPE 3 Year Tech Care Essential Brocade 16Gb PP+ Emb Switch Service

HY7R8E

 

HPE 3 Year Tech Care Essential SN4000B Power Pack+ SAN Ext Switch Service

HY7X3E

 

HPE 3 Year Tech Care Essential SN2600B 12/12 PP+ SAN Switch Service

HZ0F4E

 

HPE 3 Year Tech Care Essential SN6650B 32Gb 128/96 PP+ Switch Service

HU8W1E

 

HPE 3 Year Tech Care Essential StoreOnce 3620 24TB System Service

HX5N8E

 

HPE 3 Year Tech Care Essential StoreOnce 3640 48TB System Service

HX5Q3E

 

HPE 3 Year Tech Care Essential StoreOnce 5200 Base System Service

HX5W0E

 

HPE 3 Year Tech Care Essential 1606 Ext SAN Power Pack+ Switch Service

HY7P7E

 
페이지 1 / 5

주요 기능

Phone access to experts

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

For severity 1 incidents, HPE aims to either connect the Customer to a product specialist or call the Customer back within 15 minutes. For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.

Enhanced Phone Response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays.

24x7 on-site coverage: 4-hour on-site response for covered hardware; service is available 24 hours per day, 7 days per week including HPE holidays.

For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.

Expert online chat and Expert forum response

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

Expert online chat is limited to English language only, requires that the user be registered with HPE service portal and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales rep.

Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. HPE product specialists respond within two business days to any unsolved questions raised within the official HPE community forum for products covered by HPE Support services.

Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes.

The specialist technical resource response is limited to English language only and requires that the user be registered with HPE service portal and has registered service agreements.

General technical guidance

HPE endeavours to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care Service.

General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a noncritical incident.

When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised.

HPE Proprietary Service Tool assistance

For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided.

For configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools.

Where analytics provide recommendations, HPE can provide qualification of the analysis, the recommendation, and the general next best actions in line with general technical guidance.

* 예상 가격으로, 부가가치세가 포함되어 있습니다.

도움이 필요하십니까?

HPE 전문가들에게 궁금한 점을 묻고 조언과 답변, 솔루션을 얻어 보십시오. 일반 문의 사항이 있을 경우,다음 이메일로 문의하십시오 hpestore.quote-request@hpe.com

원하는 대상을 찾으셨습니까?

귀사에 맞는 제품을 찾는 데 도움이 필요하십니까?

HPE의 제품 전문가들은 귀사의 가능성을 실현하고 비즈니스 문제를 해결할 수 있는 제품과 서비스를 찾아 드리기 위해 언제든지 채팅할 준비가 되어 있습니다.

Select country to get quote

국가를 선택하십시오.

비교를 위해 최대 4개의 품목을 추가할 수 있습니다.