C_EmailAddress,C_FirstName,C_LastName,C_BusPhone,C_Company,C_Address1,C_Address2,C_City,C_Zip_Postal,C_State_Prov,C_Country,C_Number_of_Employees1,C_Email_Opt_In1,C_Estimated_Budget1,C_Industry1,C_Language1,C_Lead_Source___Most_Recent1,C_Mail_Opt_in1,C_Mobile_Opt_in1,C_Phone_Opt_in1,C_MobilePhone,C_Timeframe_to_Buy1,C_Response_Type1,C_Purchase_Role1,C_Contact_Me_Request1,ContactIDExt

Our system could not confirm your address to be valid and cannot find a recommended alternative. It is strongly recommended that you edit the address and try again. You may also continue with the address as you entered it if you are sure it is correct.

Back to Shop
Services and Support
Technology Services
Software Support Service
HPE 5Y Tech Care Essential Service SW Only

Image may differ from actual product

Show Less

HPE 5Y Tech Care Essential Service SW Only

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.

HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.

In addition to traditional technical support, HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that provides actionable data about HPE products, service cases and support contracts covered under the HPE Tech Care Service. Customers can more easily manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care Service provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.

Get Started

Service Details

Chat with us

Features

Service Details

Select Services

Features

Features

Maximize your HPE 5Y Tech Care Essential Service SW Only

License-to-use software updates

Customers receive the license-to-use software updates to HPE or HPE supported third-party software for each system, socket, processor, processor core, or end-user software license covered by this service, as allowed by the original HPE or original manufacturer software license terms.

The license terms shall be as described in the HPE software licensing terms corresponding to the prerequisite underlying software license, or in accordance with the current licensing terms of the third-party software manufacturer, if applicable.

Distribution of certain third-party software updates, license agreements, and license keys may be made directly from the third-party vendor to Customers, as applicable.

Installation advisory support

Limited installation advisory support is provided and is restricted to basic advisory assistance if Customer encounters difficulties while performing a software product installation or advice on proper installation methods and updating of stand-alone applications.

Complex questions that require detailed responses may be elevated to support incidents on an as-needed basis. Expert online chat is limited to English language only and available during the service coverage window.

The scope of such advisory support is at HPE’s discretion. Exclusions to this advisory support include, but are not limited to, the following: Any downloading of complete software packages or walking through an installation from start to finish.

These services are available for an additional charge and can be purchased separately from HPE.

Software support

For software products covered by the service agreement, HPE provides corrective support to resolve identifiable and Customer-reproducible software product problems, supports to help them identify problems that are difficult to reproduce.

Also provides assistance in troubleshooting problems and determining configuration parameters for supported configurations.

Software features and operational support & Software product and documentation updates

Software features and operational support: HPE provides information, as commercially available, on current HPE product features, known problems and available solutions, and operational advice and assistance.

Software product and documentation updates: As HPE releases updates to HPE software, the latest revisions of the software and reference manuals are made available to the Customer.

For selected third-party software, HPE provides software updates, as such updates are made available from the third-party, or HPE may provide instructions on how Customer can obtain any software updates directly from the third-party.

A license key or access code, or instructions for obtaining a license key or access code, will also be provided to the Customer when required to download, install, or run the latest software revision.

Most HPE software and selected HPE supported third-party software, updates will be made available through the Software Updates and Licensing portal via the HPE service portal. The portal provides Customers with electronic access to receive and proactively manage software updates and documentation.

License-to-use software updates -

Installation advisory support +

Software support +

Software features and operational support & Software product and documentation updates +

Service Details

{"baseProduct":{"productID":"1013490447","productName":"HPE 5Y Tech Care Essential Service SW Only"},"navigationList":["Services and Support","Technology Services","Software Support Service","HPE 5Y Tech Care Essential Service SW Only"],"cartDetail":{},"productInfo":[{"productInfo":{"quantity":"1","productID":"H48DHE","productName":"HPE 5 Year Tech Care Essential MS WS25 Ess ROK/FIO SW Service"}},{"productInfo":{"quantity":"1","productID":"H48DDE","productName":"HPE 5 Year Tech Care Essential MS WS25 DC\u201116C Add 16C SW Service"}},{"productInfo":{"quantity":"1","productID":"H48CZE","productName":"HPE 5 Year Tech Care Essential MS WS25 DC\u201116C Add 4C SW Service"}},{"productInfo":{"quantity":"1","productID":"H48CWE","productName":"HPE 5 Year Tech Care Essential MS WS25 DC\u201116C Add 2C SW Service"}},{"productInfo":{"quantity":"1","productID":"H48CSE","productName":"HPE 5 Year Tech Care Essential MS WS25 DC\u201116C ROK/FIO SW Service"}},{"productInfo":{"quantity":"1","productID":"H48CNE","productName":"HPE 5 Year Tech Care Essential MS WS25 Std\u201116C Add 16C SW Service"}},{"productInfo":{"quantity":"1","productID":"H48CKE","productName":"HPE 5 Year Tech Care Essential MS WS25 Std\u201116C Add 4C SW Service"}},{"productInfo":{"quantity":"1","productID":"H48CGE","productName":"HPE 5 Year Tech Care Essential MS WS25 Std\u201116C Add 2C SW Service"}},{"productInfo":{"quantity":"1","productID":"H48CCE","productName":"HPE 5 Year Tech Care Essential MS WS25 Std\u201116C ROK/FIO SW Service"}},{"productInfo":{"quantity":"1","productID":"HW2W0E","productName":"HPE 5 Year Tech Care Essential \u2011 WS2022 Standard 16 Core Add 2 Core Service"}},{"productInfo":{"quantity":"1","productID":"HW2Z7E","productName":"HPE 5 Year Tech Care Essential \u2011 WS2022 Essential ROK/FIO Service"}},{"productInfo":{"quantity":"1","productID":"HW2W5E","productName":"HPE 5 Year Tech Care Essential \u2011 WS2022 Standard 16 Core Add 4 Core Service"}},{"productInfo":{"quantity":"1","productID":"HW2X4E","productName":"HPE 5 Year Tech Care Essential \u2011 WS2022 Datacenter 16 Core ROK/FIO Service"}},{"productInfo":{"quantity":"1","productID":"HW2X0E","productName":"HPE 5 Year Tech Care Essential \u2011 WS2022 Standard 16 Core Add 16 Core Service"}},{"productInfo":{"quantity":"1","productID":"HW2Y8E","productName":"HPE 5 Year Tech Care Essential \u2011 WS2022 Datacenter 16 Core Add 4 Core Service"}},{"productInfo":{"quantity":"1","productID":"HW2Y0E","productName":"HPE 5 Year Tech Care Essential \u2011 WS2022 Datacenter 16 Core Add 2 Core Service"}},{"productInfo":{"quantity":"1","productID":"HW2V6E","productName":"HPE 5 Year Tech Care Essential \u2011 WS2022 Standard 16 Core ROK/FIO Service"}},{"productInfo":{"quantity":"1","productID":"HW2Z3E","productName":"HPE 5 Year Tech Care Essential \u2011 WS2022 Datacenter 16 Core Add 16 Core Service"}},{"productInfo":{"quantity":"1","productID":"HY8R6E","productName":"HPE 5 Year Tech Care Essential SN6650B SAN Power Pack+ Upgrade LTU Service"}},{"productInfo":{"quantity":"1","productID":"HY8P8E","productName":"HPE 5 Year Tech Care Essential SN4000B FICON Accelerator LTU Service"}},{"productInfo":{"quantity":"1","productID":"HY8P2E","productName":"HPE 5 Year Tech Care Essential SN4000B 40Gb WAN Upgrade LTU Service"}},{"productInfo":{"quantity":"1","productID":"HY2V8E","productName":"HPE 5 Year Tech Care Essential SGLX Ent x86 PSL Service"}},{"productInfo":{"quantity":"1","productID":"HW3K2E","productName":"HPE 5 Year Tech Care Essential Microsoft Windows Server 2016 (16\u2011Core) Datacenter Service"}},{"productInfo":{"quantity":"1","productID":"HW3H4E","productName":"HPE 5 Year Tech Care Essential Microsoft Windows Server 2016 (4\u2011Core) Standard Service"}},{"productInfo":{"quantity":"1","productID":"H04L9E","productName":"HPE 5 Year Tech Care Essential MSL6480 KMIP Service"}},{"productInfo":{"quantity":"1","productID":"H04H9E","productName":"HPE 5 Year Tech Care Essential MSL6480 ESKM Encryption License Service"}},{"productInfo":{"quantity":"1","productID":"H04H6E","productName":"HPE 5 Year Tech Care Essential MSL KMIP License Service"}},{"productInfo":{"quantity":"1","productID":"H04F7E","productName":"HPE 5 Year Tech Care Essential MSL3040 LTO\u20116 Ctrl Failover LTU Service"}},{"productInfo":{"quantity":"1","productID":"H04F1E","productName":"HPE 5 Year Tech Care Essential MSL3040 LTO\u20117+ Path Failover LTU Service"}},{"productInfo":{"quantity":"1","productID":"H04D7E","productName":"HPE 5 Year Tech Care Essential MSL6480 LTO7 APF Service"}},{"productInfo":{"quantity":"1","productID":"HY9C3E","productName":"HPE 5 Year Tech Care Essential Brocade 32G FC SAN Switch Mod Power Pack + LTU Synergy Service"}},{"productInfo":{"quantity":"1","productID":"HY8S2E","productName":"HPE 5 Year Tech Care Essential SN6650B SAN Integrated Routing LTU Service"}},{"productInfo":{"quantity":"1","productID":"HY8R0E","productName":"HPE 5 Year Tech Care Essential SN6600B SAN Power Pack+ Upgrade LTU Service"}},{"productInfo":{"quantity":"1","productID":"HY8Q4E","productName":"HPE 5 Year Tech Care Essential SN6500B Switch Power Pack+ LTU Service"}},{"productInfo":{"quantity":"1","productID":"HY8N6E","productName":"HPE 5 Year Tech Care Essential SN4000B 10Gb WAN Upgrade LTU Service"}},{"productInfo":{"quantity":"1","productID":"HY8N0E","productName":"HPE 5 Year Tech Care Essential SN3600B Power Pack+ Upgrade LTU Service"}},{"productInfo":{"quantity":"1","productID":"HY8K4E","productName":"HPE 5 Year Tech Care Essential 1606 Switch FICON CUP LTU Service"}},{"productInfo":{"quantity":"1","productID":"HY3Q6E","productName":"HPE 5 Year Tech Care Essential B\u2011Series 8/16GB High Fabric Vision License to use Software Service"}},{"productInfo":{"quantity":"1","productID":"HY3H0E","productName":"HPE 5 Year Tech Care Essential 32 port Ext Fabric APM FW and 16 port Trunking Service"}},{"productInfo":{"quantity":"1","productID":"HY2U9E","productName":"HPE 5 Year Tech Care Essential SGLX Base x86 PSL Service"}},{"productInfo":{"quantity":"1","productID":"HX6K3E","productName":"HPE 5 Year Tech Care Essential 24x7 StoreOnce VSA 4TB Base Service"}},{"productInfo":{"quantity":"1","productID":"HX6H0E","productName":"HPE 5 Year Tech Care Essential B6200 Replication License Service"}},{"productInfo":{"quantity":"1","productID":"HX6B6E","productName":"HPE 5 Year Tech Care Essential Catalyst 4400 License to Use Service"}},{"productInfo":{"quantity":"1","productID":"HX5Y6E","productName":"HPE 5 Year Tech Care Essential StoreOnce 45/5100 Replication LTU Service"}},{"productInfo":{"quantity":"1","productID":"HX5Y9E","productName":"HPE 5 Year Tech Care Essential StoreOnce Rep 4700 License to Use Software Service"}},{"productInfo":{"quantity":"1","productID":"HW3N5E","productName":"HPE 5 Year Tech Care Essential OneView without iLo Service"}},{"productInfo":{"quantity":"1","productID":"HW3M9E","productName":"HPE 5 Year Tech Care Essential OneView with iLo Service"}},{"productInfo":{"quantity":"1","productID":"HW3J8E","productName":"HPE 5 Year Tech Care Essential Microsoft Windows Server 2016 (4\u2011Core) Datacenter Service"}},{"productInfo":{"quantity":"1","productID":"HW3J4E","productName":"HPE 5 Year Tech Care Essential Microsoft Windows Server 2016 (2\u2011Core) Datacenter Service"}},{"productInfo":{"quantity":"1","productID":"HW3H8E","productName":"HPE 5 Year Tech Care Essential Microsoft Windows Server 2016 (16\u2011Core) Standard Service"}},{"productInfo":{"quantity":"1","productID":"HW3G8E","productName":"HPE 5 Year Tech Care Essential Microsoft Windows Server 2016 (2\u2011Core) Standard Service"}},{"productInfo":{"quantity":"1","productID":"HW3G4E","productName":"HPE 5 Year Tech Care Essential Microsoft Windows Server 2016 Essentials Service"}},{"productInfo":{"quantity":"1","productID":"HW2R4E","productName":"HPE 5 Year Tech Care Essential SmartStorage Pack Service"}},{"productInfo":{"quantity":"1","productID":"HW2P7E","productName":"HPE 5 Year Tech Care Essential iLO Advance Non Blade Service"}},{"productInfo":{"quantity":"1","productID":"HW2P1E","productName":"HPE 5 Year Tech Care Essential iLO Advance Non Blade Service"}},{"productInfo":{"quantity":"1","productID":"H36Y6E","productName":"HPE 5 Year Tech Care Essential Performance Cluster Manager LTU Service"}},{"productInfo":{"quantity":"1","productID":"H28Y0E","productName":"HPE 5 year Tech Care Essential MSA Advanced Data Services LTU Service"}},{"productInfo":{"quantity":"1","productID":"H04N1E","productName":"HPE 5 Year Tech Care Essential MSL6480 Data Verification Service"}},{"productInfo":{"quantity":"1","productID":"H04M5E","productName":"HPE 5 Year Tech Care Essential MSL6480 Secure Manager Service"}},{"productInfo":{"quantity":"1","productID":"H04K4E","productName":"HPE 5 Year Tech Care Essential MSL Tape Assurance Advanced Lic Service"}},{"productInfo":{"quantity":"1","productID":"H04J8E","productName":"HPE 5 Year Tech Care Essential Autoloader Tape Assurance Advanced License Service"}},{"productInfo":{"quantity":"1","productID":"H04H3E","productName":"HPE 5 Year Tech Care Essential MSL3040 Data Ver LTU Service"}},{"productInfo":{"quantity":"1","productID":"H04G3E","productName":"HPE 5 Year Tech Care Essential MSL3040 LTO\u20116 Data Failover LTU Service"}},{"productInfo":{"quantity":"1","productID":"H04E5E","productName":"HPE 5 Year Tech Care Essential MSL3040 Secure Manager E\u2011LTU Service"}},{"productInfo":{"quantity":"1","productID":"H04D9E","productName":"HPE 5 Year Tech Care Essential MSL3040 KMIP Key Manager LTU Service"}}]}

How can we help

Get advice, answers, and solutions when you need them. For general questions, email us at hpestore.quote-request@hpe.com

Live Chat

Product Support

Email Us

How to Buy

*RRP - Reseller Recommend Price. Prices may vary based on local reseller.

Provided User Id doesn't have access to this country, Please try sign in to authorized country partner portal.

Partner doesn’t have any country associated. Please contact System administrator.

Your Email/Password combination is incorrect. Please try again.

We've identified you as an Partner Store customer accessing HPE Storefront. Please 'click here' to log in to the Partner Store.

We've identified you as an HPE storefront customer accessing the Partner Store. Please 'click here' to log in to the HPE storefront.

Login Error

Sign-in Error

HPE 5Y Tech Care Essential Service SW Only

Maximize your HPE 5Y Tech Care Essential Service SW Only

License-to-use software updates

Installation advisory support

Software support

Software features and operational support & Software product and documentation updates

HPE 5 Year Tech Care Essential B6200 Replication License Service

HPE 5 Year Tech Care Essential 32 port Ext Fabric APM FW and 16 port Trunking Service

HPE 5 Year Tech Care Essential B‑Series 8/16GB High Fabric Vision License to use Software Service

HPE 5 Year Tech Care Essential Microsoft Windows Server 2016 (4‑Core) Standard Service

HPE 5 Year Tech Care Essential StoreOnce 45/5100 Replication LTU Service

HPE 5 Year Tech Care Essential StoreOnce Rep 4700 License to Use Software Service

HPE 5 Year Tech Care Essential Catalyst 4400 License to Use Service

HPE 5 year Tech Care Essential MSA Advanced Data Services LTU Service

HPE 5 Year Tech Care Essential 1606 Switch FICON CUP LTU Service

HPE 5 Year Tech Care Essential SN4000B 10Gb WAN Upgrade LTU Service

Max 4 items can be added for comparison.

Provided User Id doesn't have access to this country, Please try sign in to authorized country partner portal.

Partner doesn’t have any country associated. Please contact System administrator.

Your Email/Password combination is incorrect. Please try again.

We've identified you as an Partner Store customer accessing HPE Storefront. Please 'click here' to log in to the Partner Store.

We've identified you as an HPE storefront customer accessing the Partner Store. Please 'click here' to log in to the HPE storefront.

Login Error

Sign-in Error

HPE 5Y Tech Care Essential Service SW Only

Select an Authorized Reseller

Maximize your HPE 5Y Tech Care Essential Service SW Only

License-to-use software updates

Installation advisory support

Software support

Software features and operational support & Software product and documentation updates

HPE 5 Year Tech Care Essential B6200 Replication License Service

HPE 5 Year Tech Care Essential 32 port Ext Fabric APM FW and 16 port Trunking Service

HPE 5 Year Tech Care Essential B‑Series 8/16GB High Fabric Vision License to use Software Service

HPE 5 Year Tech Care Essential Microsoft Windows Server 2016 (4‑Core) Standard Service

HPE 5 Year Tech Care Essential StoreOnce 45/5100 Replication LTU Service

HPE 5 Year Tech Care Essential StoreOnce Rep 4700 License to Use Software Service

HPE 5 Year Tech Care Essential Catalyst 4400 License to Use Service

HPE 5 year Tech Care Essential MSA Advanced Data Services LTU Service

HPE 5 Year Tech Care Essential 1606 Switch FICON CUP LTU Service

HPE 5 Year Tech Care Essential SN4000B 10Gb WAN Upgrade LTU Service

Find what you are looking for?

Need help locating the right product for your business?

Select country to get quote

Max 4 items can be added for comparison.