HPE Post Warranty Foundation Care CTR w CDMR SVC HW and Collab Support 1 year
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
HPE Installation for ProCurve Stackable Switch
HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.
HPE Aruba Networking Foundational Care 5Y 9x5 SW Support Only SVC
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.
In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
You can choose from a set of reactive support levels to meet your business and operational needs.
HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.
Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.
All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.
Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.
For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service
HPE DMR 6-Hour 24x7 Call to Repair Proactive Care Service 4 year
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.
In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
In addition, the technical solution specialists providing your HPE Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.
Should an incident occur, HPE Proactive Care includes on-site hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.
HPE Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your HPE Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your HPE Proactive Care covered devices, which can help you to identify and resolve configuration problems. HPE Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems.
HPE Foundation Care 24x7 wDMR SVC HW SW and Collab Support 3 year
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.
In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
You can choose from a set of reactive support levels to meet your business and operational needs.
HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.
Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.
All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.
Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.
For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service
HPE Installation and Startup for c3000 BladeSystem H/W and OS
HPE Installation and Startup Service for HPE BladeSystem Infrastructure (OS only) and supported operating systems provide for the installation of an HPE BladeSystem c-Class enclosure, HPE ProLiant c-Class and Integrity server blades, storage blades, SAN switch blades, HPE Virtual Connect modules (Ethernet and Fibre Channel), Ethernet network interconnects, and InfiniBand, as well as the installation of one supported operating system type (Windows® or Linux®).
This fixed-price/fixed-deliverable service is designed for needs of the BladeSystem c-class infrastructure. For more advanced installation and configuration requirements, customized installation is available.
HPE Install and Startup 3PAR 8K MultiSys Peer Motion Peer Persistence Rem Copy Svc
HPE 3PAR All-inclusive Multi-system Software Installation and Startup Service provides a limited implementation of the HPE 3PAR Remote Copy, Peer Motion, and Peer Persistence components of HPE 3PAR All-inclusive Multi-system Software. HPE 3PAR All-inclusive Multi-system Software is designed to provide enhanced availability and disaster recovery protection.
To help ensure a timely, cost-effective deployment that can help you to reduce risk and shorten your time to results, Hewlett Packard Enterprise service professionals efficiently handle your implementation tasks.
The service, which provides installation and startup for the HPE 3PAR Remote Copy, Peer Motion, and Peer Persistence functionality of HPE 3PAR All-inclusive Multi-system Software in your storage environment, is designed to help you get HPE 3PAR All-inclusive Multi-system Software up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.
This service excludes implementation of the HPE Cluster Extension Software component of the HPE 3PAR All-inclusive Multi-system Software product, which provides host cluster failover. Deployment of the Cluster Extension software component is provided by ordering HPE Cluster Extension Solution Implementation Service (see publication 4AA1-2456ENN).
The following are excluded from this service but are available via the HPE Data Replication Solution Service for HPE 3PAR Remote Copy and Peer Persistence software:
• Implementation and testing of the HPE 3PAR Remote Copy and Peer Persistence software configuration using production volumes or a production application
• Other services that address the unique requirements of your organization, such as verification of multiple applications you have configured; scripting; or integration and configuration by HPE of your applications, backup environment, or databases
Please refer to additional exclusions in the Service limitations section.
HPE Installation for Networking Chassis Switch
The HPE Installation Service provides for the basic installation of Hewlett Packard Enterprise branded equipment, software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The HPE Installation Service is part of a suite of HPE deployment services that are designed to give you the peace of mind that comes from knowing your HPE and HPE-supported products have been installed by a Hewlett Packard Enterprise specialist in accordance with the manufacturer’s product documentation.
HPE Post Warranty Foundation Care SBD w DMR Svc HW Supp Only 1 year
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
HPE Post Warranty Foundation Care SBD Svc HW Support Only 2 year
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
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*All pricing displayed is indicative; the reseller sets the final transactional price and may include other fees such as sales tax/VAT and shipping. The transactional price set by the reseller may vary from other resellers and the indicative price displayed. Indicative pricing may include limited-time promotional offers. HPE reserves the right to make pricing adjustments at any time for reasons including, but not limited to, changing market conditions, product discontinuation, restricted product availability, promotion end of life, and errors in advertisements.