HPE Foundation Care CTR w DMR Service HW and Collab Support 4 year
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Day Onsite SVC
HPE Cloud Consulting 5-Day Onsite Service offers a flexible means of providing you with HPE Cloud consulting and integration assistance to help meet your needs. When you purchase this service, one or more HPE Cloud Technology Consultants will be assigned to your organization, at HPE’s discretion, for a predetermined period of time to assist with mutually agreed-upon HPE Cloud-related consulting and integration activities that are managed and directed by you. You have the flexibility to choose from a variety of HPE Cloud-related service activities, ranging from advanced configuration and project management, assessment services, and operational consulting to HPE Cloud integration and interoperability testing. You can also receive assistance with the configuration of advanced technologies employed in facility systems. You should always consider purchasing HPE Cloud Consulting 5-Day Onsite Service in conjunction with Installation and Startup Services for HPE Cloud products.
HPE Implementation 3PAR Remote Copy Lvl 2 Tier 2 SVC
HPE Data Replication Solution Service for HPE 3PAR and HPE Primera Remote Copy provides implementation of the HPE 3PAR and HPE Primera Storage System’s Remote Copy product. This service provides the analysis, design, implementation, and testing services necessary to deploy Remote Copy functionality.
HPE Remote Copy provides enhanced availability and disaster recovery protection. To help ensure a timely, cost-effective deployment that reduces risk and shortens your time to results, HPE service professionals efficiently handle the entire gamut of complex implementation tasks. The service is offered at three service levels, ranging from installation and startup through comprehensive implementation tailored to address the specific needs of your HPE 3PAR and HPE Primera storage environment.
Three levels of service are offered:
The Level I service is designed to help you get HPE Remote Copy up and running quickly and to provide a demonstration of the product’s key features using sample or test data only.
The Level II service provides implementation and testing of the HPE Remote Copy configuration using volumes you designate and verifies operation of the volumes with one Customer-configured application.
The Level III service is a tailored service based on a Statement of Work (SOW) created by HPE that addresses your organization’s unique requirements not included in Level I and II services. The Level III service can accommodate verification of more than one application you have configured; scripting; or integration and configuration by HPE of your applications, backup environment, or databases.
HPE Foundation Care CTR w CDMR Service HW Support Only 5 year
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
HPE Implementation of SAN Solution Level 2 Tier 6 SVC
HPE SAN Deployment Service provides installation and configuration of your storage area network (SAN). Hewlett Packard Enterprise offers three service levels based on the size and complexity of your SAN environment.
HPE SAN Deployment Service covers a comprehensive complement of technologies, including Fibre Channel (FC), Fibre Channel over Ethernet (FCoE), Fibre Channel over IP (FCIP), FICON (Fibre Channel for HPE XP Storage Array-based mainframe storage), and iSCSI or serial-attached SCSI (SAS), for switches and associated devices. This service implements a new single-fabric or dual-fabric SAN or extends an existing SAN but does not include configuration of arrays or storage devices that are covered by their own corresponding deployment services.
HPE Installation and Startup for 3PAR 9000 Adapter Field Integrated Service
Designed to provide a smooth startup, HPE 3PAR StoreServ 8000, 9000, and 20000 Storage Installation and Startup Service provides deployment of your HPE 3PAR StoreServ 8000, 9000, and 20000 Storage, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.
The service provides activities required to help you deploy your HPE 3PAR StoreServ 8000, 9000, and 20000 Storage into operation. With the assistance of your designated IT storage administrator, a Hewlett Packard Enterprise service specialist deploys your array as more fully described in the Service features table.
When ordered with hardware upgrade products, the service also provides deployment of hardware upgrades to your existing HPE 3PAR StoreServ 8000, 9000, and 20000 Storage.
The service includes the following:
For new arrays, configuration and presentation of a test virtual volume using nonproduction data for up to two hosts
For array upgrades, installation and configuration of the array upgrade products as further detailed in the following sections
Reconfiguration of your existing array—for example, virtual volumes, hosts, or a SAN—is outside the scope of this service.
For installation of the array into a rack, supply, assembly, configuration, and positioning of the rack are excluded from this service. Please refer to additional exclusions in the Service limitations section.
HPE Foundation Care CTR w DMR Service HW and Collab Support 5 year
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
HPE Post Warranty Foundation Care SBD w DMR SVC HW SW and Collab Supp 1 year
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.
In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
You can choose from a set of reactive support levels to meet your business and operational needs.
HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.
Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.
All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.
Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.
For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service
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