HPE Software Technical Support Care Pack Service provides comprehensive remote software support services for HPE software and selected third-party software.
With HPE Software Technical Support, your IT staff has access to HPE Response Centers. HPE Response Center engineers work with your IT team to provide advice on software features and use, problem diagnosis and resolution, software defect identification, and access to patches.
This service also provides electronic access to comprehensive support information, allowing any member of your IT staff to locate essential product and support information.
These services supplement your purchase of HPE’s Installation and Start-up Support Services by providing you with additional time from a Hewlett Packard Enterprise service specialist to help you complete the installation and startup of your new HPE Storage or HPE servers product. When you purchase the HPE Additional Time for Storage or Servers Installation and Startup Service, a Hewlett Packard Enterprise service specialist will be assigned to your organization, at HPE’s discretion, for either four or eight hours blocks to assist with mutually agreed-upon HPE installation and deployment activities that are managed and directed by you.
HPE Proactive Care Advanced Service expands on HPE Proactive Care Service and is designed to help you maximize the benefits of IT investments, maintain IT infrastructure stability, achieve business and IT project objectives, reduce operational costs, and free your IT staff for other priority tasks. Your assigned HPE Account Support Manager (ASM) provides personalized technical and operational advice, including HPE best practices gleaned from HPE’s broad support experience. HPE Proactive Care Advanced can help to save you time with real-time monitoring and analysis of your devices that are connected to HPE, creating personalized proactive reports with recommendations to help prevent problems in your IT infrastructure. Your ASM can also arrange specialist technical advice and assistance to complement your IT skills to assist with specific projects, performance improvements, or other technical needs.