Education Services

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product. Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to Customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product. Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to Customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.

HPE Training Credits for Total Education is a “currency-based account” of funds that you can redeem for purchasing any course from our “Total” suite of education and training offerings including HPE Education Consulting solutions www.hpe.com/ww/en/training/purchaseoptions.html U5466S#4BA or U4993E

With our Training Credit Services for Microsoft Training, purchasing and managing Microsoft training is easier than ever. Flexible, economical, simple to purchase and easy to use—Training Credits Services for Microsoft Training are ideal for those customers who know that training will be needed during the upcoming months, but are not exactly sure of the specifics (who? what? when?). With Training Credit Services, customers purchase training credits upfront and then redeem the training credits as needed. Valid for 12 months from the date of activation, Training Credits can be used to attend training offered by HPE Education Services Delivery methods include: Virtual Instructor-Led Training (VILT), eLearning, custom training options, and Instructor-Led Training (ILT)
Please visit: hpe.com/ww/learnMicrosoft

HPE Digital Learner is a learning-as-a-service solution for most HPE hybrid cloud solutions, providing a continuous learning channel. It includes eLearning, videos, testing, reporting, learning paths, badges, and more. With subscription services, training costs are more predictable and provide flexibility for virtual workplaces and remote working solutions that allow employees to stay productive.

HPE Digital Learner delivers new and updated content throughout the subscription period. Learners access the exact content they need—anytime, anywhere. HPE Digital Learner is a full-featured learning solution that includes eLearning, simulated and hands-on labs, instructor interaction and many other features—delivering the same outcomes as traditional training approaches through a modern learning experience. For additional information, see www.hpe.com/ww/digitallearner. For details on training included, see www.hpe.com/ww/digitallearner-content

HPE Digital Learner Bronze 1 year Subscription: HPE technology eLearning

HPE Digital Learner Silver 1 year Subscription: HPE technology + industry and personal development eLearning

HPE Digital Learner Gold 1 year Subscription: HPE technology + industry and personal development eLearning + virtual instructor-led training

HPE MyRoom Visual Remote Guidance (VRG) is a renewable, software-as-a-service subscription service that is designed to be device agnostic and runs on supported wearable and/or mobile devices. It delivers an enterprise-ready collaboration solution with built-in security
features that can help boost productivity, increase efficiency, and decrease costs by using live visually guided, interactive sessions with extended teams. HPE MyRoom VRG enables connectivity to the enterprise via 3G/4G or Wi-Fi. For more information regarding technical requirements, see the Customer responsibilities and Technical requirements sections.

HPE MyRoom VRG can assist in areas such as field services, IT, insurance, healthcare, education and training, real estate, and more. Our offering helps you quickly connect a remote mobile workforce with subject matter experts to receive in-the-moment guidance, which can include interaction with vendors, partners, and other resources. Remote users can activate visual guidance sessions through supported mobile apps or simple voice commands to supported wearable devices, can live-share complete images, video, audio, and data with extended teams, and can record the sessions. This is unlike traditional field experiences that may require significant travel and cost to deliver required services, such as when SMEs must travel to a site for training purposes, or to resolve IT or other operational matters.