Installation and Startup for Software Service

HPE Remote Advanced Configuration Service is available to customers who find themselves in need of access to technical product expertise on HPE networking equipment. These advanced configuration services cover wired, wireless, and routing networking products. Upon receipt of an acceptable order, the services can be purchased while working with an engineer over the phone, or they can be purchased and scheduled for future delivery.

This service is limited to configuration advisory services only; it does not include activities such as onsite installation and deployment-related activities, which are part of a separate service

HPE Installation and Startup Service for VMware vSphere provides a preinstallation session with a Hewlett Packard Enterprise service specialist, installation and configuration of VMware vSphere, and an orientation session to help familiarize your organization with the product’s functionality.

To help you best match your deployment needs with VMware vSphere software licenses, HPE Installation and Startup Service for VMware

vSphere is available in three packages:
• Package 1: VMware vSphere Essentials, Essentials Plus, or Standard Installation and Startup
• Package 2: VMware vSphere Enterprise Plus Installation and Startup
• Package 3: VMware vSphere custom installation—a Statement of Work (SOW)–based service that may include environment assessments, virtualization consulting, or custom installation and startup

Each service package includes a scheduled meeting with the Hewlett Packard Enterprise service specialist to prepare for the installation and deployment of the software package, configuration of the software, and a customer orientation session. See the ‘Service deployment’ section for details on the service deliverables.

The HPE Performance Reporting Service provides early detection of potential performance issues with actionable insights by performing evaluation of your collected performance data utilizing HPE built-in intelligence and customized reports to recommend remediation actions and proactively prevent impact to critical operations towards optimal performance. Leveraging early detection efforts, HPE recommends repeating the HPE Performance Reporting Service monthly in order to maintain stability and trend data for updated performance recommendations and enhancements.

HPE Installation and Startup Service for HPE Intelligent Management Center (IMC) products coordinates installation, configuration, and verification and is designed to get your IMC system quickly up and running and managing your network infrastructure.

This service is delivered remotely and provides for the installation and configuration of IMC Basic, IMC Standard, or IMC Enterprise Edition for a single campus location with up to 1,000 nodes (network-connected devices). During installation, this service will allow for discovery of up to 100 network devices.

On-site delivery of this service may be available in some geographic locations and, where available, may be subject to additional charges. Please contact your local HPE representative for details

The HPE Performance Analysis Service aids in optimizing IT performance by identifying gaps, isolating root causes, and devising action plans. Leveraging HPE expertise, it offers deep analysis, recommends specific optimization actions, and highlights potential gains. Through detailed reports and live walkthrough sessions, it visualizes resource usage, identifies bottlenecks, and prepares for future workloads. 

Available for various compute, storage, database, and SAP® applications, the service begins with the HPE Performance Reporting Service to assess performance metrics and prioritize areas for improvement.

HPE Installation and Startup Service for VMware vSphere provides a preinstallation session with a Hewlett Packard Enterprise service specialist, installation and configuration of VMware vSphere, and an orientation session to help familiarize your organization with the product’s functionality.

To help you best match your deployment needs with VMware vSphere software licenses, HPE Installation and Startup Service for VMware

vSphere is available in three packages:
• Package 1: VMware vSphere Essentials, Essentials Plus, or Standard Installation and Startup
• Package 2: VMware vSphere Enterprise Plus Installation and Startup
• Package 3: VMware vSphere custom installation—a Statement of Work (SOW)–based service that may include environment assessments, virtualization consulting, or custom installation and startup

Each service package includes a scheduled meeting with the Hewlett Packard Enterprise service specialist to prepare for the installation and deployment of the software package, configuration of the software, and a customer orientation session. See the ‘Service deployment’ section for details on the service deliverables.

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.

Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.

HPE Firmware Update Analysis Service provides recommendations for firmware revision levels for selected HPE servers, storage products, network devices, and solutions, taking into account the relevant revision dependencies within your IT environment.

This service is sold as a block of four (4) hours of HPE Firmware Update Analysis Service work on a per-product basis. Your Hewlett Packard Enterprise sales representative will work with you to estimate the quantity of service product numbers recommended for your HPE product(s). HPE will perform service for the selected product based up the service features described in this document and will work toward the provision of them up to a maximum of four (4) hours. Additional service hours may be required to complete a firmware update analysis engagement for the selected product.

Maintaining current firmware revisions of HPE products can provide you with enhancements and help you avoid known problems. However, determining the correct firmware revisions and evaluating compatibility with other software and hardware within the IT infrastructure can be a complex process. Hewlett Packard Enterprise service specialists will help you evaluate the compatibility of certain selected non-HPE products with the HPE firmware product for which these service are purchased, and will work with you to help determine the appropriate HPE firmware updates needed. Please contact HPE for further information regarding the list of selected non-HPE products that may be evaluated as part of this service.

This service does not include firmware updates or the right to any firmware updates. Recommendations do not mean that such updates are available to customers, even if they are under a current support agreement with HPE. Customers may still need to purchase additional support contracts for recommended products. This service does not include the right to any updates. Please contact your Hewlett Packard Enterprise representative for information regarding the selected products for which this service is available.

HPE SimpliVity 380 Remote Deployment Service ensures the successful implementation of your HPE SimpliVity 380 hyper converged infrastructure. Our remote experts will guide you through every step of the process to jumpstart your investment, support your IT staff, and accelerate time-to-value. This service provides planning, service deployment, installation verification testing (IVT), and an orientation session to facilitate deployment of the features and functionality of an HPE SimpliVity 380 product as more fully described in the Service features table.